Technical Solutions Support/ Pre-Sales Engineer
The Pre- Sales Specialist / Technical Support (Enterprise & Education Business) is responsible for providing end-to-end technical support to the Enterprise Team, driving technical excellence, and ensuring the team remains up to date with the latest products and technologies. This role serves as a trusted advisor to customers by delivering technical consultations, solution designs, and product demonstrations that support business growth in the enterprise and education sectors.
Key Responsibilities
Technical Support and Presales
Provide comprehensive technical support to the Enterprise Team throughout the sales cycle.
Collaborate with account managers to understand customer requirements and recommend appropriate solutions.
Conduct product presentations, demonstrations, proof-of-concept activities, and technical workshops.
Continuously strengthen technical expertise through training, certifications, and industry research.
Stay informed about emerging technologies, industry trends, and competitor offerings.
Share technical knowledge and best practices with internal teams.
Participate in technical enablement programs and mentoring initiatives.
Ensure in-depth knowledge of all enterprise and education products, solutions, and services.
Create and maintain technical documentation, user guides, and presentation materials.
Qualifications and Requirements
Education
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
Experience
Minimum of 5 years of experience in presales, solutions engineering, technical consulting, or enterprise technology roles.
Experience supporting enterprise and education customers is highly preferred.
Proven experience in solution design, technical presentations, and stakeholder management.
Technical Skills
Strong understanding of enterprise infrastructure, networking, cloud technologies, and cybersecurity concepts.
Experience with enterprise productivity solutions and collaboration platforms.
Knowledge of system integration, hardware, software, and IT architecture.
Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
Experience in creating technical proposals and solution documentation.
Other Requirements
Willing to travel for client meetings, product demonstrations, and training sessions.
Passionate about technology and continuous learning.
Capable of working independently and leading cross-functional initiatives.