Technical Specialist

Role: Technical Specialist

• As a responsible Technical Specialist, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests.
• Provide both service transition functions and ongoing support activities, as well as assist in the development of support processes and procedures where required.
• Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies.
• Provide an effective and efficient end-user service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests.
• Co-ordination and Interaction with business users via different modes of communication.
• Flexibility to accommodate work in 24x7 shift.
• Rotational Shift and Rotational Weekoff

Required Skills

• Strong understanding and experience supporting Windows 10,11, MAC OS & Server Operating Systems.
• Strong Infrastructure knowledge Server hardware and management, OS installation, Cluster management, VM management, server resource monitoring, OS patching, storage device management and firmware upgrade, VMware host troubleshooting, Hyper-V management and Azure VM`s monitoring and management.
• Strong understanding and experience supporting Windows Server 2016 and above Roles and Features.
• Strong understanding and experience supporting Office 365 Strong understanding and experience supporting Office 2016 and above.
• Experience working on Microsoft Active Directory & Azure AD, Group Policy and User Permissions
• Basic understanding of network concepts OSI, TCP protocols and ability to perform basic network troubleshooting.
• Onboarding employes and devices on RMM tools is added exposure.
• Strong Analytical, Critical thinking & problem-solving skills.
• Strong and fluent communication skills in English (verbal and written)
• Ability to take direction or/and work independently in a fast-paced environment
• Strong time management and ability to manage shifting priorities
• Work in a fast-paced environment and be able to multitask

Desirable Skills

• Experience with Dell, HPE, IBM server management and working with vendor support.
• Experience working on Microsoft products, ESXI, RHEL & Azure VM management.
• Ticketing Tool – service now, jira or ITIL related ticketing tool.
• Understanding of Android and iPhone configuration
• Able to prepare end-user and/or technical documentation
• Certification: - ITIL, MCSE / MCSA / CCNA / CCNP / AZ104 Certifications is preferred.

Educational Qualifications

Any Graduate with Computer background.