Technical Specialist (VDI)- L3
Summary
Senior (L3) IT infrastructure role in Bengaluru supporting enterprise VDI on Omnissa Horizon (Workspace ONE Access, DEM) across hybrid AWS/Azure and on-prem VMware environments: deploying Horizon at scale, troubleshooting, writing HLD/LLD docs, basic automation scripting, and mentoring L1 staff, with US/UK shift and on-call rotation.
Extensive hands-on experience (typically 4+ years) in enterprise VDI, Omnissa Horizon product suite, Omnissa workspaceone Access, Omnissa DEM, 3rd party IDM integration and supporting VMware/Microsoft technologies.
Expertise in hybrid cloud architectures, including AWS, Azure, and on-premises solutions.
Good knowledge on diagnostics & troubleshooting of Omnissa Horizon versions & understanding of ESXi, vSphere and cloud platforms.
Experience with Log Analysis and basic scripting skill sets to automate daily operations.
Excellent communication and stakeholder management skills; capable of translating technical requirements into actionable plans.
Must have hands on deployment of Horizon infrastructure in large environment
Experience in handling creating HLD, LLDs and solution documents.
Good knowledge on the Horizon Suite and troubleshooting user level issues
TCP/IP knowledge with good foundation on LAN Technologies such as network switching and routing and DNS, etc.
Good Windows Server Administration and troubleshooting Skills
Good hands-on skills in Hyper converged infrastructure
Primary Skill Set :
Overall 8+ years of experience in IT Infrastructure
4+ years of proven experience with VMware Enterprise Products, EUC Horizon
Certification preferred: VMware VCAP/VCIX (Desktop & Mobility), AWS/Azure Architect, Omnissa Horizon.
Secondary Skill Set :
100% Fluency on English
Good verbal and Written Communication
Good Team player work with senior team members, conduct technical session, mentoring L1 team members
Ability to achieve the highest level of customer satisfaction
An interface with Customers and Third party OEMs and HW vendors is expected raising call with Microsoft, VMware and other vendors
Self-motivated and Results oriented
Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts
Experience :
4+years of experience in Omnissa Horizon
Soft Skills :
Good/Excellent Communication Skills (Speak, Read, Write)
Report Writing
Analytical & problem-solving skills
Good presentation skills
Willingness to Continually Learn
Team Player & People Management
Education :
Any Engineering /Diploma/BSC/MCA / MCM (with IT specialization)
Regards
Sseema
7022222209