Technical Success Analyst - EU / UK
Summary
Own the technical onboarding of Marqeta’s card-issuing platform for new customers, guide clients through API integrations, and advocate for product improvements based on real-world feedback.
Marqeta is looking for a Technical Success Senior Analyst to join our operations team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers. You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally. This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices. If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you.
PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.
The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!
The Impact You'll Have
- Lead Implementations: Own the configuration and deployment of Marqeta’s standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs.
- Customer Support: Serve as the technical expert guiding customers through their integration journey, especially with our APIs
- Build Product Expertise: Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge.
- Advocate for Customers: Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs.
- Collaborate Cross-Functionally: Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals.
Who You Are
- 5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
- Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consider you their go-to person for understanding new technologies
- Ability to manage projects independently and take initiative in solving problems.
- Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
- Comfortable working across teams and building relationships with both clients and internal stakeholders.
- A customer-first mindset; skilled at understanding customer needs and designing practical solutions.
- Strategic thinker who can connect daily work to broader business goals and team priorities.
- Commitment to learning and contributing to the growth of others on the team.
- Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and card payments background, especially on the issuing side.
- Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules.
Nice-To-Haves
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Experience working in a financial services or payments-related environment.
- Familiarity with APIs, software integrations, or payments systems.
- Experience with Marqeta or similar fintech platforms.
- Ability to read technical documentation or basic code (e.g., JSON, SQL, scripting).
- Background in training, enablement, or documentation.
- Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment.
Recruiter for this role
- Lou Devlin - Linkedin Profile (no agencies please!)
Typical Process
- Application Submission
- Recruiter video call
- Hiring manager video call
- Virtual “Onsite” consisting of 4-5, 45 min calls
- Offer!
Compensation and Benefits
- Premium Private Medical and Dental coverage
- Generous time off program with additional “Floating Holiday days”
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Monthly stipend to support our remote work model
- Annual development stipend to support our people's growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
- Wellbeing programs i.e. Modern Health, HealthKick and much more…