Technical Supervisor, Investigative Services

#IN-DNI #LI-DNI

Company: CGIC
Department: Nat Clms Inv Services
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Technical Supervisor of Investigative Services you will provide operational and technical leadership and execute investigative strategies to achieve department objectives. You will continuously seek opportunities for improving the fraud program and will ensure ongoing investigations minimize the financial and reputational risk to the organization.

How you will create impact:

• Ensuring compliance with privacy legislation and legal requirements, while overseeing the time management and accuracy of complex investigations.
• Providing technical expertise in relevant policy interpretations, fraud detection and investigative techniques, while effectively managing change to support new initiatives.
• Liaising with management teams and business partners to provide insightful feedback on investigative and fraud procedures, processes and projects.
• Identifying the technical training needs of the team to ensure sound decisions, policy interpretations and recommendations are made, while staying abreast of fraud trends and legislative changes.
• Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.

To join our team:

• You have three years of experience in in fraud investigations and seven years of experience in Property and Casualty (P&C) insurance.
• You have completed a post-secondary diploma in a related discipline.
• You have completed the Chartered Insurance Professional (CIP) designation and are working towards the Fellow Chartered Insurance Professional (FCIP), the Canadian Risk Management (CRM) designation or another relevant educational development stream.
• You have expert knowledge of investigations, claims and fraud regulatory standards.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will travel occasionally.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary/hourly range $72,847 - $121,411​

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.