TECHNICAL SUPERVISOR

JOB TITLE: TECHNICAL SUPERVISOR

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Technical Supervisor to work in Nairobi, Kenya

Job Summary

Our client in the security Industry is seeking to recruit a Technical Supervisor responsible for overseeing the installation, servicing, and maintenance of electronic security systems such as CCTV, access control, and alarm systems.

DUTIES & RESPONSIBILITIES:

· Ensure security systems (e.g., CCTV, alarms, access control) are installed to agreed specifications and standards, delivering trouble-free, client-approved outcomes.

· Oversee proactive and reactive maintenance services, ensuring all activities are carried out as per the agreed schedules and service level agreements (SLAs).

· Enforce adherence to company and industry standards during installation, servicing, and maintenance of security systems

· Monitor installations for up to 3 months post-completion through regular checks and supervisor feedback, and provide detailed status reports to management.

· Promote and uphold a high- quality, service-oriented image of the company through professional conduct and customer interactions.

· Identify inefficiencies or gaps in service delivery or product performance and support the development and implementation of improvement solutions.

· Champion continuous improvement initiatives for systems, processes, and services—both within the company and in collaboration with clients.

· Create and maintain a positive, supportive work environment that fosters teamwork, collaboration, and skill development during assigned shifts

· Provide constructive feedback to team members and management, and recommend training, motivation, and knowledge-sharing strategies to enhance team performance.

· Manage technical escalations promptly, ensuring clear communication with both management and clients on issues and resolution status.

· Respond to and resolve system or application-related problems during peak operational times, minimizing downtime and client impact.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

· Bachelor’s Degree in Electrical/Electronic Engineering, ICT, or a related technical field.

· Working knowledge of multiple security functions and security-driven technology solutions.

· A minimum of five years’ experience in the electronics field.

· Working knowledge of general maintenance processes and methods.

· Working knowledge of tools, common appliances and devices.

· Enthusiastic and committed approach with a track- record of building strong, trusted base relationships with colleagues and stakeholders at all levels.

· A sound working knowledge of security best practices and legislation affecting the security role.

· Strong management and leadership skills together with excellent communication skills.

· A very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.

Interested and qualified applicants should submit their applications through the link below.

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

Bachelor’s Degree in Electrical/Electronic Engineering, ICT, or a related technical field.

· Working knowledge of multiple security functions and security-driven technology solutions.

· A minimum of five years’ experience in the electronics field.

· Working knowledge of general maintenance processes and methods.

· Working knowledge of tools, common appliances and devices.

· Enthusiastic and committed approach with a track- record of building strong, trusted base relationships with colleagues and stakeholders at all levels.

· A sound working knowledge of security best practices and legislation affecting the security role.

· Strong management and leadership skills together with excellent communication skills.

· A very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.