Technical Support Administrator (Centurion) Permanent 93XY669Y

Requirements:

ROLE:

Provide general administrative support to the Technical Department;
Assisting colleagues with administrative tasks and performing all administrative duties;
Scanning, uploading and filing documents;
Sorting and distributing mail;
Answering, forwarding and screening phone calls;
Coordinate and manage the ticketing process within the Technical Department;
Act as liaison between customers and the Technical Department;
Track progress and provide continuous feedback to customers;
Provide excellent customer service when dealing with customers and suppliers;
Attend to traveling and accommodation bookings and processes;
Be an active member of the technical team;
Respect the need for confidentiality, when processing personal/customer data;
Support company-wide initiatives to improve service levels to our customers;
Utilises continuous improvement mindset and assists in identifying opportunities to improve processes.

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See also