Technical Support Administrator

JOB SUMMARY:

The Technical Support Administrator is responsible for front-line support of end-user computing, resolving help desk tickets and installing and maintaining the Company’s systems and technologies. Reporting to the IT Manager, this position troubleshoots applications, systems, and the network, and carries out upgrades, changes, and purchases under the IT Manager’s direction and approval. This position works closely with employees and leaders in every department, including production, to keep their technology working. This position must understand, promote and have a “Creekstone Proud” mindset that positively enhances the Company culture, being an example of appropriate behavior, attitude, and respect for others.

ESSENTIAL FUNCTIONS:

• Provide front-line support to end users, with emphasis on resolving help desk tickets promptly.

• Install, configure, and maintain computers, peripherals, software, and network equipment.

• Perform software and hardware upgrades, patches, reconfigurations, and improvements.

• Troubleshoot applications, systems, and network issues, including firewalls, routers, switches, and VLANs.

• Set up and remove user accounts, access, and equipment for new hires, transfers, and departures.

• Maintain an accurate inventory of IT equipment, software, and licenses.

• Apply security practices, including patching and multi-factor authentication, and report phishing and suspicious activity.

• Support production floor devices such as hand scanners, label printers, and terminals as needed.

• Research hardware and software products and prepare purchase requests for IT Manager approval.

• Document and maintain policies, procedures, and training materials for system administration and appropriate use.

• Escalate security incidents, major outages, and all purchases to the IT Manager for decision.

• Develop and promote positive working relationships with employees, peers, leaders, and all others.

• All other duties as assigned.

QUALIFICATIONS:

• Hands-on hardware and software troubleshooting and documentation experience.

• College degree in computer science or a related field preferred; 3 years of equivalent work experience may substitute.

• CompTIA A+, CompTIA Network+, CCNA, or Microsoft certifications preferred.

• Working knowledge of local and wide area network administration, including firewalls, routers, Layer 3 switching, and VLANs.

• Proficiency with Windows, Windows Server, Microsoft 365, Active Directory, Remote Desktop Services, and Virtualization.

• Strong customer service orientation, with the ability to explain technical solutions in user-friendly language.

• Proven analytical and problem-solving abilities, including researching hardware and software issues and products.

• Adept at reading, writing, and interpreting technical documentation and procedure manuals.

• Clear communication skills – verbally and in written form – presenting ideas, concerns, and questions in a well thought out, positive, and professional manner.

• Highly self-motivated and detail-oriented; prioritizes and executes tasks under pressure and works well on a collaborative team.

• Able to sit, stand, and walk for extended periods; frequently talk, hear, reach, grasp, push, pull, type, and climb stairs; occasionally climb, stoop, crouch, kneel, and crawl; and lift and carry up to 20 pounds.

• Availability to work a 40+ hour week and to take part in the IT on-call rotation with other IT staff.

• On-site position at the Arkansas City, KS facility, working in an office environment with occasional production floor work in cold, wet, and noisy conditions wearing appropriate PPE.

Creekstone Farms Premium Beef LLC is an Equal Opportunity Employer.