Technical Support Administrator

Salary: £25,500 - 25,500 per year

Requirements:

• We are looking for someone with a confident and professional telephone manner.
• We need someone who can communicate effectively at all levels.
• We value a curious mindset, with a willingness to look beyond the detail and challenge where needed.
• An interest in programming languages such as C#, Java, SQL or PHP would be advantageous, but is not essential.

Responsibilities:

• We will have you handling incoming calls and providing first-line support.
• You will manage and maintain support desk tickets in line with Service Level Agreements.
• You will communicate task priorities clearly within the team.
• You will collaborate with colleagues to deliver team objectives.
• You will monitor internal alerts and raise or escalate tickets where needed.
• You will follow established support desk processes and procedures.
• You will produce reports and statistics for the management team.
• You will review current processes and identify opportunities to improve efficiency.

Technologies:

• C#
• Support
• Java
• PHP
• SQL

More:

We are committed to investing in our people and offer genuine opportunities for growth and progression within the business. We offer a workplace pension, 24 days annual leave plus 1 extra day per year of service up to 27 days, your birthday off, flexible hybrid working, onsite parking, and a supportive and friendly working environment with social events and team lunches. We are committed to fostering an inclusive environment that supports your growth while delivering top-tier software solutions to the logistics industry. The role is a Technical Support Administrator/Technician position with a pay of £25,500.00 per year and an in-person work location.

last updated 37 week of 2026