Technical Support Advisor with Italian

• Full-time employment contract
• On-site opportunity in Athens
• Startng date: 16/11/2026

We are recruiting on behalf of our client for a healthcare-related technical support project connected to diabetes medical devices.

As a Technical Support Advisor with Italian and English , you will support customers using diabetes devices, helping them solve technical issues, understand product functionality, and receive the right assistance when repair or replacement is needed.

Your responsibilities will include:

• Providing technical support to customers using diabetes medical devices.
• Troubleshooting device-related issues.
• Guiding users on product functionality.
• Coordinating repair or replacement processes when necessary.
• Handling customer questions and complaints professionally.

Requirements:

• Italian at C1 level.
• English at B2 level.
• Minimum high school diploma.
• Experience in customer service, technical support, call center, troubleshooting, or complaint handling would be an advantage, but is not required.
• Ability to work on-site in Athens

Working conditions:

• On-site work in Athens
• Full-time schedule: 40 hours per week.
• Monday-Friday 8:30-00:00 | Saturday, Sunday and Bank Holidays 24/7
• Fixed shifts.

Training:

• Training lasts 6 weeks.
• Training schedule: Monday to Friday, 09:00–18:00.
• What the employer offers:

• Indefinite standard employment contract.
• Gross salary: 950 EUR gross per month .
• Language bonus: 100 EUR gross per month .
• Performance Bonus: up to 10% of gross salary after 3 months, based on KPI
• Meal allowance: €5 per working day (UpHellas Card)
• Health insurance
• Easter and Summer bonuses, equal to half of your monthly salary each
• Christmas Bonus, equal to a full monthly salary

Apply now!

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Greece. You'll sign directly with the Greekemployer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.