Technical Support Agent – Hebrew speakers in Athens, Greece

Our customer is looking for Technical Support Agent – Hebrew speakers in Athens, Greece (relocation in Greece).

We offer the stable job in the famous international company with fixed term contract: 12 Months

Working hours is 8 hours per day/5days per week

Working hours based on client’s needs, mainly Monday – Sunday

Responsibilities:

• To respond and record consumer enquiries/questions raised through free phone lines for customers.

• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.

• To ensure client complaints are dealt with and logged in line with the company’s complaints • To provide a high level of customer service to clients at all times.

• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.

• To work effectively as part of a team, developing effective and supportive relationships with colleagues.

• To troubleshoot through the use of open questions, support documents and system training.

• To have a sound knowledge of all products and services, understanding their use and functionality

• To be able to offer recommendations to common problems or frequently asked questions.

Gross Salary:

· 1100€ monthly gross salary

· 0-200€ monthly performance bonus

· 150€ monthly accommodation bonus

· 100€ in vouchers upon completion of the training

· 300€ bonus in voucher after 3 months of cooperation

· 400€ bonus in voucher after 7 month of cooperation

Required Skills/Experience

Educational level: High School diploma or equivalent

Technical accreditations and specializations: with experience at least 1 year in similar position (technical support & customer service)

Languages and language level: Native Hebrew + Fluent English

Technical Skills:

· Advanced Knowledge of PC (Hardware, Software, Internet)

· Advanced knowledge on Ms Office

· Typing Speed : 17 words/minute

· Use of production tools

· Use of Internet

· Client’s Logging System

Soft Skills:

· Active Listening

· Handling Difficult Calls

· Inbound Phone Statistics

· Systems & Technology Use

· Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger,

· Technical Support

· Good Problem Solving Skills

· Strong troubleshooting skills

· Knowledge of tools used for troubleshooting

Other Benefits:

Visa Support if necessary;

Travel Expenses: Paid by our client;

Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.

The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.