We are a leading provider of technology content and services for the Location Based Industry. Maintaining a diversified IP portfolio in four primary market segments: M2M Intelligence, Golf Location Solutions, Vehicle Telematics and Geo-Data Solutions.

Are you looking for an innovative and cutting-edge technology company that will motivate you and support your career?
Take charge of your career future at Pixels Matter US-based company specializing in golf equipment and join us in our Lviv team.

As a Technical Support Agent, you will be a vital contributor to our inspiring and bold mission.

POSITION OBJECTIVE:

• The primary responsibility of the Technical Support Agent is to provide daily communication with the foreign team via the support ticketing system, as well as with the US side on a weekly basis

JOB DESCRIPTION:

• Maintain the mapping support ticket workflow daily (assign tickets to India team for updating mapping of course with any specific or relevant instructions)
• Create and track customer support tickets
• Communicate ticket completion with customer
• Process and handle incoming mapping tickets as urgent and with extra attention
• Assist customers in troubleshooting complex software and hardware related technical issues
• Report software and hardware related issues to project managers
• Weekly call with US management for status updates and process flow feedback
• Stay familiarized with new product and features.

REQUIRED SKILLS:

• English skills (written and verbal) medium (minimum) to advanced
• Must be able to learn mapping tools and general concepts of golf
• Must be able to do internet searches effectively for finding information on courses
• Must be able to use critical thinking skills to find solutions to some mapping issues (like when imagery isn't immediately available)
• Must be able to use Google Earth as secondary reference tool
• Must be organized and diligent about keeping Support Ticket system up to date and accurate

WHAT WE CAN OFFER YOU:

• Product Company with interesting projects
• Paid vacation and sick time
• Public holidays
• Company sponsored events as well as a casual work environment
• Friendly team of professionals who are passionate about their projects
• Cozy office with parking

SALARY COMMENSURATE WITH EXPERIENCE