Technical Support Agent
We are a leading provider of technology content and services for the Location Based Industry. Maintaining a diversified IP portfolio in four primary market segments: M2M Intelligence, Golf Location Solutions, Vehicle Telematics and Geo-Data Solutions.
Are you looking for an innovative and cutting-edge technology company that will motivate you and support your career? Take charge of your career future at Pixels Matter US-based company specializing in golf equipment and join us in our Lviv team.
As a Technical Support Agent , you will be a vital contributor to our inspiring and bold mission.
POSITION OBJECTIVE:
- The primary responsibility of the Technical Support Agent is to provide daily communication with the foreign team via the support ticketing system, as well as with the US side on a weekly basis
WHAT WE CAN OFFER YOU:
- Product Company with interesting projects
- Paid vacation and sick time
- Public holidays
- Company sponsored events as well as a casual work environment
- Friendly team of professionals who are passionate about their projects
- Cozy office with parking
SALARY COMMENSURATE WITH EXPERIENCE
- English skills (written and verbal) medium (minimum) to advanced
- Must be able to learn mapping tools and general concepts of golf
- Must be able to do internet searches effectively for finding information on courses
- Must be able to use critical thinking skills to find solutions to some mapping issues (like when imagery isn't immediately available)
- Must be able to use Google Earth as secondary reference tool
- Must be organized and diligent about keeping Support Ticket system up to date and accurate