Technical Support Agent

At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.
As a Technical Support Advisor, you’ll be the first point of contact for Project EV, delivering outstanding customer service and expert technical guidance to help customers get the very best from our market‑leading products.
Why Project Better Energy?

• Salary of £26,436.80
• Monday to Friday working 8.30am - 5pm
• 40 hours per week
• 25 days holidays plus bank holidays

Responsibilities

Day to Day Responsibilities:

• Be the first point of contact for customers with technical queries
• Apply products knowledge to quickly identify solutions for customers
• Provide clear step by step guidance to solve customer queries
• Log and track all customer interactions in the CRM system
• Escalate complex issues to engineers when needed
• Work closely with other departments to enhance the customer journey
• Report recurring issues and FAQs to the Technical Manager to improve processes
• Deliver a high standard of customer service, ensuring queries are handled professionally and efficiently
• Drive positive customer feedback across Trustpilot, Google, and other platforms

Requirements

What will you bring?

• Experience in technical support, EV, electrical, or networking roles is a bonus!
• Strong customer facing experience
• Hardworking, dedicated and motivated to succeed
• Ability to stay calm, organised, and focused under pressure
• Confident multitasker, managing competing priorities effectively
• Strong problem-solving skills with a proactive approach
• Excellent communication skills, both verbal and written
• True team player who collaborates and supports colleagues
• Eagerness to learn, develop, and grow your technical skills

Benefits

• Employee Assistance Programme (EAP) – Confidential support for your wellbeing, including counselling and financial advice.
• MetLife GP24 – Medical support anytime, anywhere
• Exclusive Discount Platform (PowerPerks)– Save on retail, travel, entertainment, and more.
• Cycle to Work Scheme – Stay fit and reduce your carbon footprint while saving on a new bike.
• Learning Management System (LMS) – Access tools and training to support your career progression and personal development.
• Apprenticeship Programmes – Open to all employees looking to upskill or retrain, with tailored pathways to support your long-term development.
• Pension Salary Exchange Pension scheme– Investing in your future with a solid retirement plan Helping you save efficiently for the future.
• Daintree Wealth Management (1-2-1 Financial Guidance) - Support with budgeting, saving, pensions, investments, and long-term planning
• Enhanced Maternity Leave – Supporting you and your family through life’s important moments.
• Free Eye Tests – Keeping your vision and health in focus.
• Private Health Care – Option to have access to comprehensive health coverage for peace of mind (at the employees own expense)