Technical Support Analyst

POSITION SUMMARY The Technical Support Analyst provides Level 2 and Level 3 technical support across the BESTMED software ecosystem, managing complex product, integration and technical escalations. The role works closely with customer support, product and development teams to diagnose issues, perform root cause analysis, and drive timely resolution while supporting customer satisfaction, patient safety and information security obligations. KEY RESPONSIBILITIES Serve as a Level 2 and Level 3 esc…