Technical Support Analyst

Description

This role will require Spanish, read, write speak, Portuguese is a plus but not required.

Candidate will possess working knowledge of PC and mobile hardware architecture as required to assemble a mobile or desktop system from components and update components in already existing systems. Working knowledge of Microsoft Windows operating systems as required to install the OS on a new computer, update the OS as required by patches or changes in the hardware configuration, troubleshoot functional and performance problems. Preferred working knowledge and experience with hardware and software testing/validation.

Minimum qualifications

• Requires fluent writing and speaking skills in Spanish.
• 1+ year of experience in customer care/customer support in the following areas:
• Operating Systems such as UNIX, Linux and Windows Understanding of Firewalls.
• Intrusion detection system IDS.
• Intrusion prevention systems IPS.
• Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, ete.
• Working knowledge with MS SQL, Routing protocols TCP / IP, OSPF etc., HTML, ATM, Token Ring, ISDN, and Ethernet.

Preferred qualifications

• In addition to Spanish, Portuguese would be a strong plus.
• Basic experience with programming/scripting PERL, JAVA, C, C++, SQL and DB2.
• Basic Vulnerability and Threat analysis skills.
• Network or security related certifications such as CISSP, CISA, CISM, or CCNP.
• Ability to multi-task and prioritize job requirements.
• Strong problem solving skills.
• Ability to communicate at multiple levels with customers i.e. technical / management.
• Excellent at providing positive customer service.
• Advanced writing and verbal skills.
• Ability to support multiple products simultaneously.
• Self-motivated takes initiative.

All your information will be kept confidential according to EEO guidelines.