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DigiCert

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Technical Support Analyst (German Speaker)

Open 28d posting dated last week

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at

Job summary

We are in the market for a Technical Support Analyst with business proficiency in German Speaker to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

This is a hybrid position in Cape Town.

What you will do

  • Deliver world-class customer service to resolve customer concerns and retain customers
  • Build successful long-term relationships with external clients to ensure customer loyalty
  • Partner with technical support engineers to resolve issues reported by customers
  • Engage with internal and external customers via support tickets, email, phone, and chat
  • Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
  • Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
  • Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
  • Gather accurate information and document customer issues in our CRM tool
  • Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

What you will have

  • Professional working proficiency in German (essential)
  • 1+ years technical support or IT client interfacing experience
  • Computer Science, Information Systems or Information Technology qualification
  • Basic understanding of Internet principles, terminology and functionality
  • Basic understanding of networking protocols and devices, web servers and VPN
  • Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
  • Familiarity with UNIX script commands, website/web server administration (advantageous)
  • Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
  • Certifications such as CISSP, MCSE and CCNA (advantageous)
  • Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

Benefits

  • Competitive compensation and comprehensive benefits package
  • Generous paid time off, including holidays and additional leave options
  • Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
  • Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
  • Pension, life insurance, and income protection benefits (location dependent)
  • Employee Assistance Program with 24/7 confidential support for employees and their families
  • Education assistance and professional development opportunities
  • Access to LinkedIn Learning and continuous learning resources
  • Employee referral bonus program and additional company perks and discounts
  • Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Do you have professional working experience in German? Kindly specify language and level of proficiency.
  • Have you completed secondary education or its equivalent? choose one · optional
  • Are you legally authorized to work in the country in which this role is located? choose one
  • Will you now or in the future require sponsorship to work in the country where this role is based? choose one
  • Please confirm the Country in which you currently reside? choose one
  • If the country you currently live in is NOT listed in the question above, please confirm in which country you live? optional
  • What are your salary expectations for this role?
  • Were you referred for this position? choose one
  • If you were referred for this position, please provide the full name of the referrer optional
  • Please provide a link to your LinkedIn profile.
  • As part of the employment process, all candidates are subject to employment and education verification, as well as a comprehensive background check, in accordance with applicable laws and company policies. I understand that I will be provided with additional information and asked to provide authorization before any such checks are conducted.  choose one
  • I understand that all information provided in my application must be accurate and truthful, and that any misrepresentation may result in disqualification from the hiring process or termination of employment if discovered after hire.  choose one
  • I acknowledge that DigiCert and its service providers may collect and process my image and related identity verification information to verify my identity, prevent fraud, maintain security, and administer the hiring process. I understand that this information will be used only for these purposes and retained in accordance with DigiCert's applicable policies and legal obligations. If I choose not to provide the information required to complete identity verification, DigiCert may be unable to continue processing my application. Do you acknowledge and agree? choose one