Technical Support Analyst | Ortigas | 10,000 Sign On Bonus!
Req ID: 5030
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Technical Support Analyst who will be working with Connext's Client in the United States of America.
What's in it for you?
25% Night Differential
Perfect Attendance Bonus
Mid-year Bonus!
Competitive compensation
Life insurance
HMO Insurance
Great company culture
10,000 Sign on Bonus
What is the job?
The Technical Support Analyst provides technical and operational support to clients using financial technology platforms.
Responsibilities:
• Serve as the primary contact for international clients and platform-related inquiries.
• Guide clients on platform features, processes, and troubleshooting solutions.
• Prioritize requests and ensure timely, professional issue resolution.
• Document client interactions, issues, and resolutions in CRM/ticketing systems.
• Monitor platform issues, coordinate with technical teams, and support testing.
• Identify recurring issues and improve support processes and client experience.
Qualifications:
• Minimum of three (3) years of experience in client-facing technical support or a similar role.
• Experience using any CRM or ticketing systems.
• Experience providing technical support and troubleshooting for clients.
• Experience handling phone interactions with clients while maintaining professionalism and positive client relationships.