Technical Support Analyst - Pune - Remote

Opportunity

If you have an unwavering commitment to provide outstanding support and service to customers, then we want you on our Team! Join Blue Ridge as a Technical Support Analyst and work proactively with our customers to improve their operations.

Responsibilities

The essential duties of the Technical Support Analyst are:

· Take pride in your interactions with our customers and develop positive working relationships both externally and internally

· Provide technical and user support to our clients; follow the appropriate escalation procedures

· Write SQL queries to report and analyze our client databases and to be able to debug issues as required

· Write batch scripts to support our software’s background processes and to be able to debug issues as required

· Assist with building new client systems utilizing our SaaS solution

· Respond to client support issues via email and phone

· Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions

· Effective and timely communication with customers, co-workers and manager

· Demonstrates strong analytical and problem-solving skills working independently and with the team

· Initiative and willingness to go the extra mile for our customers and coworkers

Skills and Qualifications

Education: Bachelor’s degree in computer science, statistics, supply chain management or similar

Experience: 3+ years’ SQL experience

Other skills/qualities desired include:

Must be able to work US Eastern Standard Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM

· Self-starter with minimum supervision

· Strong analytical and problem-solving skills

· Excellent communication skills both written and verbal

· Ability to write complex MS SQL queries

· Proficient in MS Excel (knowledge of pivot tables and data import)

· Knowledge of IIS

· Knowledge of file transfer protocols and management of FTP servers

· Strong attention to detail

· Strong analytical skills

· Ability to communicate well with clients and co-workers

· Interest in learning and developing new technical skills

· Experience with Atlassian suite of products a plus

· Experience in Supply Chain Planning or Inventory Management a plus

This a remote position working from Pune India