Technical Support Analyst
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Summary
A first- and second-line Technical Support Analyst role in Worcestershire, UK, answering customer issues across the company's software, hardware, video, and asset tracking solutions. Day to day involves diagnosing and resolving technical problems, maintaining customer accounts and assets, and escalating complex cases.
Job Description Job Title: Technical Support Analyst (First & Second Line Support) Department: Technical Support Reports To: Technical Support Manager Job Purpose To provide first- and second-line technical support to customers across the company's software, hardware, video, and asset tracking solutions. The role is responsible for delivering excellent customer service, diagnosing and resolving technical issues, maintaining customer accounts and assets, and escalating complex issues where speci…