Technical Support Analyst (Site Based Role)
The role is to maintain the IT operations and infrastructure within Hong Kong’s project office with the objective of ensuring the IT operations and infrastructure remains available and performing to the expectation of the business and the users locally.
Duties :
Managing all aspects of the IT requirements for the project
Responsible for supporting server and network infrastructure and defining and implementing upgrades to existing systems or introduction of new infrastructure
Ensure the organization's systems and information are not compromised and the safe continuation of business operations
Maintain and develop appropriate reporting tools and mechanisms to enable effective service level management, capacity planning and cost control
Responsible for general administration required to support the day-to-day IT operations
Participate and contribute to an effective and productive team
Ensure the delivery of effective IT infrastructure and services
Contribute to the effectiveness of the IT infrastructure and services function
Requirements:
Diploma in IT or related field
At least 5 years experience or above in Desktop Support Operations and Infrastructure
Candidate with vendor certifications such as MCSA or MCSE and CCNA and Foundation Certificate in ITIL will be an advantage
Strong knowledge of Microsoft Windows desktop operating systems applications and mobile operating systems iOS and Android
Experience in operating IT in a medium-large multi-national corporation or in a dynamic and changing environment; and experience in managing 3rd party providers
Good knowledge of PC hardware and good all-round troubleshooting skills
Able to work independently to meet deadlines and have the ability to communicate with senior management
Good communication, interpersonal, problem-solving skills, organized and focused
Fluent in both spoken and written English and Cantonese
Experience in construction industry is an advantage
Site based role, alternate SAT off
Interested parties, please apply with full resume stating present and expected salary in your application. By submitting your personal data for recruitment purposes, Applicants understood and agreed that the Company may retain such personal data up to a period of two years for the recruitment of any suitable position within the Company.
Information provided will be treated in strict confidence. Applicants who are not invited for an interview within 8 weeks may consider their application unsuccessful for the applied post.