Technical Support

1. Respond to and direct help desk tickets to other technicians for resolution

2. Perform installation and troubleshooting of PC’s, printers, iPhones and software.

3. Daily inspections of server room and data closets

4. Manage backup tape rotation and cases for offsite pickup

5. Perform network jack activation for correct VLAN

6. Basic customer training and support on Mitel phone operations

7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets

All your information will be kept confidential according to EEO guidelines.