Technical Support Associate

We are seeking a dedicated Technical Support Associate to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support to our clients in an international BPO environment. This role requires a proactive approach to troubleshooting and resolving technical issues, ensuring customer satisfaction and efficient service delivery. Key Responsibilities: - Provide first-level technical support to clients via phone, email, or chat. - Troubleshoot and resolve issues related to software, hardware, and network connectivity. - Utilize ticketing systems to log and track customer inquiries and resolutions. - Collaborate with other team members to escalate complex issues as necessary. - Maintain knowledge of company products and services to provide accurate information to clients. - Assist in the setup and configuration of VPNs and other remote access solutions. - Ensure adherence to service level agreements (SLAs) and quality standards. Required Skills: - Strong understanding of technical support processes and methodologies. - Experience in troubleshooting hardware and software issues. - Familiarity with ticketing systems, preferably ServiceNow. - Excellent communication skills, both verbal and written. - Ability to work in a fast-paced environment and manage multiple tasks. - Knowledge of VPN technologies and configurations is a plus. If you are a motivated individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to grow your career in technical support.