Technical Support Associate - Goodbay
Posted Updated
Description
This is a remote position.
The Land Terra team is in need of a Technical Support Associate who will become a strong contributor and make a difference. In the Technical Support role, you will be responsible for providing multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.
RESPONSABILITIES
- Troubleshoot customers’ software application and/or hardware issues via email, telephone, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
- Assemble, install and troubleshoot computer hardware, laptops, and notebooks.
- Install, maintain, and troubleshoot operating systems, and computer applications.
- Troubleshoot network and connection issues related to internet, Intra-Net & VPN.
- Manage customer expectations regarding estimated response times
- Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.
- Drive the highest standards of ethical behavior for themselves and all involved in the service provided.
Requirements
- Bachelor’s degree preferred
- Great communication skills (written and oral) in English and Spanish
- Must have international Inbound calling experience - 1 year minimum
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office and Digital Tools such as Teams, Zoom, and Google Tools
- Driven and self-motivated individual able to perform tasks with minimal supervision
- Knowledge of American culture and geography
- Positive and proactive attitude
- Self-starter, sense of urgency, works well under pressure, ability to work in fast-paced environment
- Sense of professionalism and ability to develop relationships
- Strong attention to detail
- Ability to handle and maintain confidential information
- Ability to follow instructions and performance guidelines
Benefits
- Works with US schedule – US holidays off
- Immediate availability
- Interactive and Customer Service Oriented position
- Mon-Sun / Rotating schedule