Technical Support Associate
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Summary
This entry-level position is designed to facilitate the daily technical operations of Kebram Tech while offering a foundational platform for professionals to cultivate essential competencies in IT support, hardware and software diagnostics, networking, and general technology management. The role serves as a critical bridge for maintaining operational efficiency and providing immediate assistance to the organization's technical needs.
Responsibilities
- Deliver foundational technical assistance to employees, trainees, and authorized personnel.
- Diagnose and resolve routine hardware, software, and network connectivity challenges.
- Facilitate the setup, configuration, upkeep, and deployment of computer systems.
- Aid in troubleshooting basic network and internet access problems.
- Install and configure approved software applications, computing devices, and peripheral technology.
- Help organize and maintain the inventory of IT equipment and technical resources.
- Record and document technical incidents, resolution steps, and outcomes.
- Identify and refer complex technical matters to senior technical staff for advanced handling.
- Participate in standard technology maintenance and operational tasks.
- Execute additional technical support functions as directed by management.