Technical Support - Command Center

Quick Details

• Pay: 20.00/hour

• Shift: Day Shift (Some schedule flexibility required)

• Location: Gravette, AR (100% Onsite)

Role Overview

As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations.

Key Responsibilities

• Technical Support: Answer inbound calls from field technicians to resolve setup and network issues.

• Troubleshooting & Escalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.

• Data Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.

• Monitoring: Track technician time on-site and ensure issues are resolved efficiently.

Required Qualifications

• Experience: 2+ years of Help Desk, Technical Support, or Call Center experience.

• Network Skills: Solid understanding of Layer 2 and Layer 3 network communications.

• Technical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.

• Linux: Hands-on experience with Linux command line and remote Linux administration.

• Education: High school diploma or GED.

Work Environment

• Sedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.

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R&R Solutions: Who We Are

Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.

• Must pass pre-employment drug screen and background check