Technical support coordinator

About the Role

As a Technical Support Coordinator, you will be an important link between our customers, service technicians, engineering, sales, spare parts, supply chain and finance teams.

You will coordinate technical and after-sales support activities and help ensure that customer requests and technical issues are handled efficiently, professionally and with a strong focus on customer satisfaction.

This is a varied role combining technical support, customer service, service coordination and spare parts, with the opportunity to contribute to the development and continuous improvement of our after-sales business.

What You Will Do

• Provide first-line technical and administrative support to customers and internal teams.
• Coordinate service and spare parts requests from the initial customer enquiry through to order fulfilment and invoicing.
• Prepare quotations and customer sales orders for spare parts and service activities.
• Coordinate and follow up on technical issues in cooperation with Service, Engineering, Sales, Operations and Finance.
• Support field service technicians and coordinate external service providers when required.
• Manage service contracts, customer records and related documentation.
• Support spare parts pricing, stock administration and forecasting of high-turnover parts.
• Work with Engineering and Supply Chain to optimise spare parts availability, supplier selection and procurement processes.
• Support the preparation and maintenance of technical documentation, manuals and service information.
• Maintain accurate data in CRM, ERP and other company systems.
• Proactively identify opportunities to increase service and spare parts revenue.
• Contribute to continuous improvement and lean initiatives across after-sales processes.
• Help ensure a high level of customer satisfaction through responsive and professional support.

What We Are Looking For

• Previous experience in technical support, customer service, service coordination, spare parts or a similar role.
• Technical education or a strong technical background, ideally in mechanical engineering, machinery or industrial equipment.
• Excellent organisational and coordination skills, with the ability to manage multiple priorities.
• Strong communication skills and a customer-oriented approach.
• Ability to understand technical issues and communicate them clearly to customers and internal teams.
• A structured approach, attention to detail and strong follow-up skills.
• Ability to work independently while collaborating effectively across different departments.
• Experience with ERP/CRM systems is an advantage.
• Good command of German and English; knowledge of other languages is an advantage.
• Willingness to continuously develop your technical knowledge and understanding of our products and services.

What We Offer

• An interesting position within an international company with customers and colleagues around the world.
• The opportunity to develop your technical and customer-service skills in an international after-sales environment.
• A varied role combining technical support, customer contact, service and spare parts.
• Cooperation with experienced colleagues across Engineering, Service, Sales and Operations.
• The opportunity to contribute your own ideas and improve processes.
• A friendly and collaborative working environment.
• Competitive salary and employee benefits.