Technical Support & Data Analytics Specialist
Summary
A customer technical & support specialist at RediCase (Redbourne Business Services) in Chermside, Queensland, providing first and second-level software support by phone and email, troubleshooting issues, designing reports, and working with analysts, testers, and developers on product improvements.
RediCase, part of Redbourne Business Services, seeks a Customer Technical & Support Specialist to join the team in Chermside. This role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.
You'll provide first and second-level support by phone and email, troubleshoot issues, design reports and monitor requests, while working with Analysts, Testers and Developers on product improvements.