Technical Support Developer
Posted
Job Title: Technical Support Developer
Qualified candidates must have a Bachelor’s Degree in Computer Science or a minimum of 5 years’ experience with software development.
Responsibilities
- Provide Level 2 (development) support for customer reported issues
- Triage, Troubleshoot and remediate defects
- Communicate directly with customers if necessary to expedite issue resolution
- Participate in daily stand ups to communicate progress on assigned tasks or assist other team members with theirs.
Technical Requirements
- 5 years’ experience across full stack (.NET or JAVA)
- Proven history of user interface design/development
- Thorough knowledge of SDLC (Software Development Life Cycle)
- Experience with intermediate/advanced level MSSQL queries
- Experience of building web applications using JavaScript/JQuery
- Working knowledge of a service-oriented web application.
Desired Qualities
- Great Attention to Detail and strong follow through skills
- Excellent Customer Service Skills
- Outstanding Communication skills (written and verbal)
- Highly motivated, responsive, self-directed individual with the ability to work effectively within a team
- Excellent time management skills
- Ability to manage multiple projects, responsibilities and competing priorities in a fast-paced environment
Knowledge in the following areas are preferred but not required:
- Git/GitHub and Jira
- Credit Card/ACH and other financial transaction implementation
- Angular
- Knowledge of database development, ideally SQL
- Microsoft SQL Server
- JScape
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.