Technical Support Engineer - 1st Shift
Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 1st shift 8:00 am - 5:00 pm CT. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.
This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.
RESPONSIBILITIES INCLUDE:
- Provide ongoing technical support and guidance to Futurex’s global customer base from 8:00 am - 5:00 pm CT
- Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
- Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
- Train customers on the Futurex product line and data security best practices
- Help develop customer IT environments and provide project management services for custom initiatives
- Write and maintain technical documentation released to the public
- Understand industry-specific APIs and protocols used when interfacing with external systems
Requirements
REQUIREMENTS
- 3-5 years experience in a related IT field
- Bachelor’s degree in cybersecurity, or a technical and/or business related major
- Broad information technology background
- Strong communication skills
- Strong problem-solving skills
- Flexibility to assist in several different departments of the company
STRONGLY PREFERRED
- Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
- Experience with TCP/IP networking
- Experience with multiple architectures and platforms
- Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
- Experience with technical support, sales, or quality assurance
Benefits
- Competitive compensation and opportunities for advancement
- Opportunity to travel to worldwide destinations
- Health, dental, vision, life, and short/long-term disability insurance
- Paid vacation, holidays, and sick leave
- Complimentary gym membership on Bulverde campus
- Retirement plan with employer contribution match
- Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
- Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
Skills
As published by workable · 6 questions · 2 written answers
Basics
First name, Last name, Email, Headline, Phone, Education, Experience, Summary, Resume, Cover letter
Pick from a list (4)
- Years of Relevant Experience
- Are you legally eligible for employment in the United States?
- Do you now or will you in the future need sponsorship from an employer in order to obtain, extend, or renew your authorization to work in the United States?
- I certify that the above statements in the employment application are true and correct to the best of my knowledge, including any attachments submitted.
Written answers (2)
- Have you ever been convicted of a crime? If yes, explain number of conviction(s), nature of offense(s) leading to conviction(s), how recently such offense(s) was/were committed, sentence(s) imposed, and type(s) of rehabilitation
- Comments, notes, or additional information you would like to share with our hiring managers