Technical Support Engineer
Posted Updated 1
view
Job Summary
Provide technical leadership to the Field Service Delivery team in new products and new solutions introduction and stabilization, manage and lead technical escalations, being the bridge between the BU and the Customer team in terms of knowledge/solution transfer and feedback, responsible for knowledge retention
Job responsibilities
- Leads new ATE products/solution introduction and stabilization of the Field Service Delivery team
- Leads technical escalation support for Advantest's ATE equipment for critical technical escalations mostly from our South East Asian customers.
- Collaborates closely with our Global Escalation team as well as R&D to quickly provide sustainable solution to urgent customer escalations.
- Provides coaching and training to Field Service Engineers on new products support.
- Provides technical inputs to R&D for improvement for existing products as well as proposal for new design.
- Provides consultancy services to the local internal regional technical experts in South East Asia team.
- Work with Field Service team in their preparation of escalation reports and feedback on technical issues with regards to equipment performance to our customers.
- May deliver technical presentations at external seminars as part of advance product support