Technical Support Engineer

• Provide support for security and admin system

• Provide IT technical support for security applications including VPN & Antivirus.

• Apply the application of all IT policies and regulations.

• Manage daily operations of the IT department tickets and support.

• Assist with the installation of new hardware and software and help train employees on it.

• Responsible for troubleshooting any problems in the most efficient way possible.

• Run regular maintenance checks and keep up-to-date with information security issues.

• Provides support for WAN and LAN network connectivity or related network issues for the user community.

• Analyzes network activity and network problems to discover and prevent systematic errors.

• Provides support for fingerprint machines and attendance systems.

• Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN infrastructure.

• Backup and restore users’ files and device configuration.

• Troubleshoot the network services (printing, email service Internet access, file sharing).

Requirements

• Bachelor of Computer Science or equivalent.

• Basic network troubleshooting is a must.

• Microsoft Office skills (Outlook, Word, Excel…) is a must.

• 2-4 years of experience.

• CCNA & MCSA are preferable.