Technical Support Engineer

We are looking for a Senior Technical Support Engineer to join an international team responsible for keeping business-critical applications stable, secure and reliable.

You will work closely with technical teams across infrastructure and application areas, troubleshoot production issues, improve support processes and look for opportunities to automate repetitive tasks.

This is a hands-on BAU support role where strong troubleshooting skills, independence and a good understanding of enterprise IT environments are essential.

• 5+ years of experience in Technical Support, Application Support or a similar IT role.
• Strong knowledge of UNIX/Linux and shell scripting.
• Solid SQL and database skills.
• Good knowledge of at least one programming language, preferably Python.
• Practical experience with monitoring and/or scheduling tools.
• Experience with technologies such as ELK, Kafka and Zookeeper.
• Understanding of IT Service Management and Incident / Problem / Change Management.
• Strong troubleshooting and analytical skills.
• Ability to work independently and manage multiple priorities.
• Good communication skills in English, both written and spoken.
• Willingness and ability to quickly learn new technologies and systems.
• Experience using AI tools to improve productivity.