Technical Support Engineer
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Summary
Technical Support Engineer who manages VMware/Hyper-V/Nutanix virtualization environments, SAN/NAS storage systems, SAN switches, backups and disaster recovery, plus server maintenance and P2V/V2V migrations. Core tech: VMware, Hyper-V, Nutanix AHV, Dell/NetApp/Hitachi storage, Cisco/Brocade, Veeam/Commvault.
Technical Support Engineer
- Manage and maintain VMware and Hyper-V virtualization environments, ensuring smooth operations and troubleshooting issues.
- Perform routine server maintenance, including patching, updates, and performance monitoring.
- Manage storage systems, ensuring data integrity and availability.
- Provide hardware support, including diagnosing and resolving hardware-related issues.
- Configure and manage SAN switches, ensuring optimal storage connectivity and performance.
- Manage and maintain SAN (Storage Area Network) and NAS (Network Attached Storage) environments, ensuring high availability and performance.
- Perform storage provisioning, zoning, and configuration of storage arrays and SAN switches.
- Monitor and optimize storage systems to ensure efficient utilization and performance.
- Troubleshoot and resolve complex issues related to storage infrastructure, including connectivity and performance problems.
- Implement and manage backup and disaster recovery solutions for storage systems.
- Collaborate with cross-functional teams to design and implement storage solutions that align with business requirements.
- Conduct regular audits and capacity planning to ensure storage systems meet current and future needs.
- Maintain documentation for storage configurations, processes, and procedures.
- Manage and maintain backup and recovery systems to ensure data integrity and availability.
- Monitor and troubleshoot backup jobs, addressing failures and optimizing performance.
- Plan and execute Physical-to-Virtual (P2V) and Virtual-to-Virtual (V2V) server migration projects across diverse platforms.
Required Skills and Qualifications:
- Hands-on experience with VMware, Hyper-V, Nutanix AHV and other Virtualization platform.
- Strong knowledge of storage systems of multiple OEM like Dell, Netapp, Hitachi, etc and SAN switch configurations (Cisco & Brocade).
- Basic understanding of networking concepts and hardware troubleshooting.
- Excellent problem-solving and communication skills.
- Basic knowledge of Active Directory and server management.
- Extensive experience with SAN and NAS technologies, including storage arrays and switches.
- Proficiency in storage provisioning, zoning, and performance tuning.
- Strong knowledge of backup and recovery tools (e.g., Veeam, Commvault, etc).
- Experience with cross-platform server migration tools and techniques.