Technical Support Engineer

We are seeking, on behalf of our client, (Technical Support Engineer) provides support for internal systems and external services, contributing to system administration, networking, and web management.

Responsibilities:

• Provide technical support for system administration, web hosting, domain registration, and general IT infrastructure.
  
• Respond to customer inquiries across various channels with timely and professional solutions.
  
• Collaborate with team members to troubleshoot and resolve IT-related issues effectively.
  
• Maintain accurate records of support activities, customer interactions, and system updates.
  
• Monitor system performance, troubleshoot software/hardware issues, and suggest improvements.
  
• Participate in internal IT projects and assist in various ICT functions as needed.
  
• Promote a collaborative, flexible team culture while sharing knowledge and improving service quality.
  
  

Requirements

• Bachelor’s degree in IT, Computer Engineering, Telecommunications, or related field with 0–3 years of experience in technical or customer support roles.
  
• Basic IT knowledge plus strong communication and problem-solving abilities.
  
• Team player with initiative and eagerness to learn and grow.