Technical Support Engineer

Qualification

• Serve as first point of contact and address to customer’s inquiries and questions regarding to H3 Platform products, solutions, and services
• Act as pre and post sales liaison between field and cross-functional product management teams
• Assisting clients to perform basic troubleshooting via phone, e-mail, or web portal
• Provide inputs to designing team on customer’s feedback on new products improvement
• Provide technical support over the phone/or web to customers on hardware and software issues