Technical Support Engineer Co-op
Description
A Technical Support Engineering Co-op on the production support team, is responsible for production and technical support for clients using our Managed Accounts solutions platform. The Technical Support Engineer Intern works with clients to analyze, research, and resolve customer support cases. This hands-on position requires client contact, problem resolution, and coordination with internal operations and technology teams to service clients.
This is an on-site role, requiring five days per week. The office is located at Vestmark’s headquarters in Wakefield, MA. Fully remote or hybrid candidates will not be considered.
Responsibilities:
- Work collaboratively and independently to contribute to and progress the analysis, research, and resolution of customer support cases logged via the Vestmark Support Portal
- Answer inbound support calls and triage support inquiries; escalate to support team leader or manager if case is outside area of understanding
- Proactively log activities associated with assigned cases, ensuring all activity is accurately described and described with a reasonable amount of detail
- Management of client expectations – excellent communication skills are essential
- Partner with various internal departments to deliver superior customer service
- Proactive support documentation development and refinement
Required Experience and Skills:
- Knowledge, understanding and/or interest in the Financial sector
- Knowledge, understanding and/or interest of enterprise software implementation lifecycle and aptitude for comprehending enterprise software architecture
Desired Technical Skills:
- MS Windows, SQL
- Ability to balance and manage multiple, competing priorities
- Collaborative interpersonal skills and ability to work within cross-functional teams
- Self-starter who can display good judgment to plan and accomplish goals in complex fast-paced environment
- Excellent customer service mentality and skills
- Creative problem-solving and analysis skills
- Ability to handle problem situations quickly, inventively, and resourcefully
- Knowledge or understanding of investment systems (e.g. Portfolio Management, Trading, Middle/Back Office Operations) is a plus
Education:
- Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus)
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Hourly compensation ranges from $19-$22, with specific rate determined by academic year level.
Skills
As published by greenhouse · 8 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (6)
- LinkedIn Profile optional
- Please provide your current legal mailing address:
- Are you authorized to work in the U.S.?
- Do you now, or will you in the future, need sponsorship to work for Vestmark?
- Are you currently enrolled in an accredited college program?
- California law requires that we provide you this notice about the collection and use of your personal information. Our Privacy Policy (https://www.vestmark.com/privacy-policy) describes the categories of personal information that Vestmark, Inc. (“Company”, “we”, “us” and “our”) collects about California residents who apply or are recruited for a job with us (“candidates”), the purposes for which we use that information, and how to exercise your rights with respect to that information. For purposes of this notice, “personal information” has the meaning given in the California Consumer Privacy Act of 2018 (the “CCPA”), as amended by the California Privacy Rights Act of 2020, but excludes information exempted from the CCPA’s scope. This notice does not create or form part of any contract for employment or otherwise. If you have questions about this notice, please contact privacy@vestmark.com or Vestmark, Inc., 100 Quannpowitt Parkway, Suite 205, Wakefield, MA 01880 Attn: Data Protection Officer.
Pick from a list (2)
- Are you willing and able to come into the Wakefield, MA office five days per week?
- By applying to this job, I affirm that the information provided on this application and resume is true and complete to the best of my knowledge. I understand that the Company will request a waiver for a background check and verify information through the reference and background check process should I reach the final stages of the interview process.