Technical Support Engineer
Responsibilities:
Be responsible for after-sales technical support for deployment of repeater, DAS, Femto, ORAN, gateway, UMS and other products in SPM, Europe, Middle east and other regions.
Respond to and resolve technical issues raised by customers and frontline teams, and participate in the design, review, and optimization of technical solutions;
Provide both backend support and on-site support to address technical problems encountered by customers during usage, including complex software issues, equipment troubleshooting, and other technical issues.
Undertake various technical support required for daily marketing and sales activities, such as technical communication, solution drafting, product testing, installation and commissioning, and other technical tasks.
Provide training for channel partners or users, and support product exhibitions and technical seminars.
Maintain close communication with the R&D department to keep abreast of its latest technical trends, and learn and master cutting-edge technical knowledge;
Conduct regular work summaries and planning.
Requirements:
Bachelor’s degree or above in Computer Science, Communication Engineering, Electronic Information, or a related discipline.
Minimum of 3 years of relevant work experience; open to New Graduates with relevant internship experience.
Prior experience in the telecommunications industry is highly preferred.
Valid Cisco/Huawei certifications or project management certifications are a plus but not necessary.
Good command of English and Chinese (both written and verbal) as working languages.
Exceptional communication and interpersonal skills, with a strong ability to engage closely with customers and maintain market awareness.
Proven ability to work collaboratively in a team environment, with high responsibility, strong stress resistance, and emotional intelligence.
Willingness to travel as needed for frequent business trips and customer engagements.