Technical Support Engineer (Database & Big Data Focus) – Istanbul
For a global technology company operating in cloud and digital infrastructure, we are looking for a Technical Support Engineer with a strong database and big data background, based in Istanbul.
This is NOT a typical support role
We are not looking for someone who just closes tickets.
We are looking for someone who:
- Solves critical production incidents (P0 / P1) on database and big data systems
- Prevents issues from happening again
This is a problem-solving heavy, SRE-minded role within a support organization, acting as an escalation point beyond standard L1 support, focused on cloud database and big data services.
- Troubleshoot and resolve critical production issues on database and big data services
- Perform root cause analysis and document findings for data-layer incidents
- Drive database performance, reliability, and scalability improvements
- Collaborate closely with engineering and product teams, providing technical insights on data workloads
Strong background in database and big data technologies is essential.
- Hands-on experience in DBA / Database Operations or database & big data technical support at a cloud service provider (Alibaba Cloud, AWS, Azure, Google Cloud, Huawei Cloud, Tencent Cloud, etc.)
- Deep expertise in one or more:
- Relational databases: MySQL, PostgreSQL, Oracle, SQL Server
- Big data stack: Hadoop, Spark, Kafka, Elasticsearch, ClickHouse, Flink
Most important: Ability to clearly explain a real production database or big data incident you solved.
- You step in when data systems break
- You stay calm under pressure
- You don't stop until you find the root cause