Technical Support Engineer
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at
Job summary
DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.
The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.
What you will do
- Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
- Project a professional company image through phone and email interactions
- Work with our Validation teams to process Lawyer Card request
- Collaborate with Cross-functional teams to resolve issues and provide solutions
- Recognize, document and alert supervisors of trends in customer calls
- Research through Knowledge Base articles, labs and other means to resolve customer issues
- Master internal tools used for timely problem resolution
- Contribute to DigiCert Knowledge Base
What you will have
- 2+ years degree in IT, related technical degree, or equivalent work experience
- 2+ years of experience in technical support
- Strong problem-solving skills
- Knowledge of PKI certificates
- Working knowledge of Rest API’s
- Experience working with Windows OS, Active Directory, MAC OS and Unix.
- Experience configuring SSO and two-factor authentication
- Comfortable working on a computer daily and conversing over the phone and through email.
- Strong oral, written and interpersonal communication skills
- Detailed-oriented with excellent organization skills
- Self-motivated, manage your time well, and get things done
- Team oriented and ability to work with people from diverse backgrounds
- Industry related certificates are a plus (Security +, MSCE…)
Nice to have
PPREFERRED QUALIFICATIONS
- 2+ years of experience in a technical support role within the tech industry
- Excellent knowledge of Microsoft products and other applicable software or applications
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
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Skills
As published by greenhouse · 11 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- If the country you currently live in is NOT listed in the question above, please confirm in which country you live? optional
- If the state you currently live in is not listed above, please confirm which state you reside in. Please complete this only if you selected ‘State Not Listed’ above. optional
- What are your salary expectations for this role?
- Please provide a link to your LinkedIn profile.
Pick from a list (7)
- Have you completed secondary education or its equivalent? optional
- Are you legally authorized to work in the country in which this role is located?
- Please confirm the Country in which you currently reside?
- What state are you currently located in?
- As part of the employment process, all candidates are subject to employment and education verification, as well as a comprehensive background check, in accordance with applicable laws and company policies. I understand that I will be provided with additional information and asked to provide authorization before any such checks are conducted.
- I understand that all information provided in my application must be accurate and truthful, and that any misrepresentation may result in disqualification from the hiring process or termination of employment if discovered after hire.
- I acknowledge that DigiCert and its service providers may collect and process my image and related identity verification information to verify my identity, prevent fraud, maintain security, and administer the hiring process. I understand that this information will be used only for these purposes and retained in accordance with DigiCert's applicable policies and legal obligations. If I choose not to provide the information required to complete identity verification, DigiCert may be unable to continue processing my application. Do you acknowledge and agree?