Technical Support Engineer

We are looking for a Remote Support Engineer to provide technical support for desktops, laptops, software, VPN, Office 365 and network-related issues through remote tools. The candidate will troubleshoot incidents, manage tickets, support Active Directory user administration, and ensure timely issue resolution as per SLA standards.

Requirements:

• 1-4 years of experience in IT Support / Service Desk.
• Good communication and problem-solving skills.
• Ability to work in rotational shifts.
• Bachelor's degree in IT/Computer Science preferred.

Key Skills:

• Windows 10/11 and Office 365 Support.
• Active Directory and VPN Troubleshooting.
• Remote Support Tools (AnyDesk, TeamViewer, SCCM, Intune).
• Basic Networking Knowledge.
• ITSM/Ticketing Tools.