Technical Support Engineer EMEA
ScyllaDB is looking for a highly motivated hands-on Technical Support Engineer to join our EMEA Technical Support team.
We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and reliability for their mission-critical applications. Our innovative database solutions are trusted by top organizations worldwide, delivering exceptional performance and efficiency.
Cool things you'll do:
- You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, recovery, security, performance, and everything in between.
- You'll be an expert resource on best practices in running Scylla at scale, whatever that scale may be.
- You'll be an advocate for our customers' needs - interfacing with our product management and development teams on their behalf.
- You will also help build the Knowledge Base around Scylla.
Requirements
- 3+ years in a Technical Support Engineer position
- Proven experience supporting enterprise customers in a customer-facing support role.
- Experience with Linux environments
- Lifelong learner and capable of multitasking during high-pressure situations.
- Naturally curious and excited to learn new technologies.
- Experience with Distributed Systems (Database / Storage)
- Experience with Docker (Linux)
- Experience with Cloud providers (AWS/GCP)
- Strong English communications skills - written and verbal
- Autonomous and self-motivated