Technical Support Engineer (German)

As a German speaking Technical Support Engineer, you will provide end-to-end technical support to our clients. You will handle incidents and service requests from initial contact through troubleshooting, resolution, coordination, documentation, or appropriate handover. You will support clients via phone, ticketing system, remote support sessions, and other communication channels. You will also work with monitoring alerts, callbacks, hardware-related requests, quotations, and service-related administrative tasks.

How you’ll make an impact at ZaWin

At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to lead their company at a mouse click easily.
Don’t you think you can do it? If you love what you do, we’ll prove it to you.

About Us

At Zawin, we’re not just transforming dental operations; we’re shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools. Having been the Swiss market leader for 40 years doesn’t keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it’s about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age. Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape.

• Previous experience in IT support, technical support, managed services, Service Desk, or another customer-facing technical support role.
• Good troubleshooting skills and the ability to investigate issues independently.
• Working knowledge of Microsoft 365, Windows environments, user access, endpoint support, basic networking, and common IT support tools.
• Basic understanding of cloud or hosted environments, Microsoft server environments, backup concepts, and remote support.
• Strong written and verbal communication skills in German (C1) and English (B2/C1).
• Professional client handling and the ability to stay calm in urgent or high-pressure situations.
• Ability to manage multiple tickets, calls, priorities, and follow-ups.
• Ownership mindset: you do not simply pass problems away; you drive them forward.
• Willingness to learn, adapt, and work in a changing technical environment.
• Reliable attendance, punctuality, and schedule adherence.

Nice to have

• Experience with Microsoft Entra ID, Intune, Company Portal, Azure, Microsoft Lighthouse, virtual machines, or hosted client environments.
• Experience with ticketing systems, remote support tools, telephony systems, or monitoring tools.
• Experience with managed workplace environments or MSP-style support.
• Familiarity with dental-practice IT environments.
• Basic awareness of dental imaging or X-ray-related infrastructure, such as Romexis, Sidexis, OnyxCeph, 3Shape, or similar systems.
• Experience with hardware replacement, warranty handling, quotations, or client-facing service administration.

Overtime, on-call duty, weekend work, public-holiday work, or emergency coverage may be required where assigned as part of the agreed rotation or where necessary due to business-critical situations.