Technical Support Engineer

Job description:

- Perform troubleshooting issue and manage audio visual services.

- Handle calls / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to IT.

- Perform Level 1/2 diagnosis and resolution of incidents / requests raised

- Liaise with other support teams as required to resolve requests / issues in a timely manner

- Provide First Call Resolution (FCR) technical support via phone and email.

- Ensure calls are answered and emails are responded promptly.

- Nitec / Diploma in computer engineering or equivalent.

- Have a strong knowledge on service desk ticketing system, telephony system, email, online chat, service support processes.

- At least 1 to 3 years of working experience in helpdesk support/call center environment is preferred.

- Able to multitask and work independently.

- Able to perform on other IT domains, including software, hardware, servers, and network operations.