Technical Support Engineer

Job Title: Technical Support Engineer

Reporting to: Technical Project Manager

Based: Harlow, Essex

GoodBox, providing support for the UK’s biggest charities.

We are GoodBox - a start-up dedicated to building new technologies that connect donors with wonderful causes.

Since 2016, we have dedicated ourselves to solving the negative impact a cashless society is having on the charity sector. By harnessing the power of contactless technology, our products are helping some of the UK’s biggest charities receive up to 85% more in donations. Together, we are shaping the future of fundraising.

We are growing fast. We have got over 1,500 clients on our books and we are planning to turn over £2 million in the next 12 months. This year, we are planning to take our company global with a whole range of new products and services. We have got big ambitions, and we need a Marketing Executive to help us achieve them.

Where you come in

This is a wonderful opportunity for anyone wishing to join an exciting, dynamic organisation as it enjoys a huge period of growth and development creating technically advanced solutions to help the non-profit sector fundraise more effectively.

The successful candidate will be provided full training to assist in their duties and support of all colleagues to help them develop within the organisation.

• Prepare devices for configuration (visual check, ensure charged)
  
• Configure devices following clearly defined processes
  
• Test devices prior to despatch
  
• Prepare devices for despatch – ensure all accessories are present
  
• Clear configuration on devices returned i.e ex rental
  
• Review devices returned against a Goods In checklist to check for damage / tamper / missing accessories
  

Experience and Expertise

• Understand or have some knowledge or passion for technology
  
• Inquisitive by nature you’ll love taking things apart and rebuilding them
  
• You’ll have an exceptionally high attention to detail
  
• Ability to follow clear process
  
• Strong work ethic and a desire to help wherever required
  
• Positive, enthusiastic and a willingness to learn
  
• Able to self-manage, prioritise work efficiently and produce high quality work under time pressures
  

What can we offer?

• The chance to do some good, every single organisation we work with is fundraising for amazing, worthwhile causes, we must take a step back sometimes to recognise that every day, we are helping people who are helping others.
  
• Total ownership of the role – we are looking for someone capable of making the role their own
  
• An excellent opportunity to join an exciting and innovative company, past the growing pains of a start-up and now enjoying the challenges of a scale up.
  
• Hard work and challenging but always fun – we are a close “family” who support each other personally and professionally and genuinely love what we do, and those we work with.