Technical Support Engineer II
ABOUT THIS ROLE
As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work to maintain system uptime by diagnosing connectivity and performance issues across cellular, LAN, and Linux-based systems. You will collaborate with other teams, partners, and customers to deliver high-quality remote support and contribute to continuous improvement efforts.
ROLE RESPONSIBILITIES
Independently resolve incidents involving cellular, LAN, or Linux-based systems on deployed units
Diagnose system issues using log analysis, diagnostic tools, and documented processes
Make configuration changes to improve system and network performance
Document troubleshooting steps, diagnosis, and resolution in detail
Communicate effectively with internal and external customers via tickets, chat, or phone to coordinate resolution
Provide input to improve standard operating procedures and team documentation
Collaborate with peers and escalate when appropriate
Complete one-off projects with a technical scope of work as assigned by your manager
OUR IDEAL CANDIDATE
Technical certification or professional experience in Network and Linux systems administration
Strong written documentation and communication skills
Ability to work independently and prioritize across multiple active incidents
Strong analytical and technical diagnostic skills
PRIORITIES
Respond to and resolve high-priority escalations in a timely manner
Progress, update, or reassign assigned incidents in ServiceNow
Review newly assigned group incidents and triage accordingly
Complete project work as assigned
Skills
As published by ashby · 18 questions
Basics
Name, Email, Resume
Short answers (7)
- Phone
- LinkedIn Profile optional
- Website optional
- Are you related to or do you have a close personal relationship with any current employees of LVT?
- What is your desired salary for this role? optional
- LinkedIn Profile
- Are you related to or do you have a close personal relationship with any current employees of LVT?
Pick from a list (10)
- How did you hear about this opportunity?
- LVT is not able to provide sponsorship for this role at this time. Will you now or in the future require visa sponsorship (H-1B, TN, etc.) to work in the United States?
- A comprehensive background check may consist of prior employment verification, professional reference checks, education confirmation and/or criminal record and credit checks. If extended a job offer, are you willing to submit to a comprehensive background check?
- Are you a previous LVT employee?
- This is an in-office role, operating our of our HQ in American Fork, Utah. Are you willing to work onsite?
- Which U.S state do you currently reside in?
- How did you hear about this opportunity?
- LVT is not able to provide sponsorship for this role at this time. Will you now or in the future require visa sponsorship (H-1B, TN, etc.) to work in the United States?
- A comprehensive background check may consist of prior employment verification, professional reference checks, education confirmation and/or criminal record and credit checks. If extended a job offer, are you willing to submit to a comprehensive background check?
- Are you a previous LVT employee?
Attachments (1)
- Cover Letter optional