Technical Support Engineer - In house

EUBTS COMPANY IN BRIEF

EUBTS is a fast growing ICT company specializing in ICT infrastructure construction, Cyber Security solutions together with innovative AI and latest ICT technology. With well established NSOC supporting our customers, we explore the best technologies and solutions in providing a secure and stable ICT environment for our customer.

To meet the growth of the company, we are looking for candidates that is interested to grow the career in ICT Industry. We offer excellent career opportunity for the right candidate, and growth path.

Responsibilities:

• Provide daily IT support to internal users, troubleshooting hardware, software, peripheral devices, and operating system issues (Windows/macOS)

• Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related IT equipment

• Manage user accounts, access permissions, email accounts, and onboarding/offboarding processes through Active Directory and Microsoft 365

• Assist in the setup, maintenance, and support of office networks, systems, and IT infrastructure

• Diagnose and resolve technical issues in a timely and professional manner

• Coordinate with external vendors and service providers on IT-related support and maintenance

• Maintain IT asset records and perform regular inventory checks of hardware and software licenses

• Create and update IT documentation, user guides, and internal knowledge base materials

• Provide basic user training and technical guidance to staff on IT systems and applications

• Support IT projects, system upgrades, software rollouts, and office technology enhancements

Requirements:

• Diploma or above in Information Technology, Computer Science, or a related discipline

• Min. 3 years of experience in IT support, helpdesk, or deskside support roles

• Hands-on experience supporting Windows and macOS operating systems

• Familiarity with Active Directory, Microsoft 365, email systems, and user account administration

• Knowledge of computer hardware, networking fundamentals, and troubleshooting techniques

• Strong problem-solving skills and a customer-oriented approach

• Good communication and interpersonal skills

• Self-motivated, responsible, and able to work indenpendently

• Good command of spoken and written English and Chinese

Interested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability.

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