Technical Support Engineer

Job Description The Technical Support Engineer provides hands-on technical support for the company's global ecosystem of RFID readers, reader chips, and solution partners. This role troubleshoots hardware and software issues, supports customer adoption, documents and resolves cases, manages RMAs, and collaborates cross-functionally with Sales, Customer Success, Quality, Shipping, and other internal teams. The position is hybrid, requiring in-office work 2-3 days per week, with occasional meetin…