Technical Support Engineer
Responsibilities:
Deploy and troubleshoot servers and storage, including on-site diagnosis, isolation, assessment, and preventive maintenance.
Perform preventive maintenance checks and test new releases of operating systems, software, and server hardware, and recommend solutions and products to customers as necessary.
Escalate complex technical issues to senior engineers when required.
Maintain a high level of technical expertise in industry trends and technologies.
Qualifications:
Must hold a degree in a Computer-related field.
Experience in end-to-end deployment of enterprise-grade servers and storage systems, including configuration and integration to meet client-specific performance and scalability requirements.
Proven experience in hardware troubleshooting and support, ideally gained in a technical support or field service environment.
Experience with diagnostic tools and software commonly used in hardware support and system analysis.
Excellent problem-solving skills with the ability to diagnose complex technical issues methodically and efficiently.
With at least one year of related technical experience.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
Ability to work independently whilst also thriving in a collaborative team environment.
Professional approach to customer service and a commitment to delivering high-quality support.
Open to contractual or project-based employment and willing to be assigned in Clark, Pampanga.