TECHNICAL SUPPORT ENGINEER

Salary: ₱23,000 – ₱28,000 per month

JOB RESPONSIBILITIES

• Provide technical support for enterprise security and ELV solutions throughout pre-sales, project implementation, commissioning, after-sales service, helpdesk support, and field service while ensuring compliance with company standards and Service Level Agreements (SLAs).

• Install, configure, test, troubleshoot, commission, and maintain CCTV, Access Control, Intercom, Fire Alarm, and other security systems, including roughing-ins, conduiting, cabling, termination, and system integration.

• Prepare and maintain technical documentation, including Terms of Reference (TOR), Bills of Quantities (BOQ), SLD, shop drawings, as-built plans, manuals, acceptance reports, technical specifications, project estimates, service reports, and project documentation.

• Coordinate with Project Coordinators, Project Delivery, Customer Support, suppliers, and internal teams to support project implementation, technical discussions, product demonstrations, customer training, product testing, validation, and timely project completion.

• Monitor project progress, helpdesk ticket status, and Power Automate Helpdesk workflows while ensuring proper handling of tools, equipment, materials, customer concerns, and technical updates.

JOB QUALIFICATIONS

• Graduate of ECE, EE, or Computer Engineering, IT, or related field. (MUST)

• 1–3 years experience in technical support, IT helpdesk, or similar. (MUST)

• Experience with Access Control Systems and Biometrics Systems is a (MUST)

• Capable to provide first-level technical support and remote troubleshooting over the telephone for our clients.

• Prior exposure to customer-facing technical support roles is a (PLUS)

• Can explain technical issues in customer-friendly language.

• Practices patience, active listening and empathy with clients.

• Strong knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPNs) and Windows Server environments is a (PLUS)

• Excellent problem-solving, documentation, and communication skills.

• Knowledge of CCTV, ELV/Security Systems, Windows operating systems, SQL/database concepts, and the ability to read and interpret technical drawings, BOQs, and wiring diagrams. (PLUS)

• Vendor certifications or technical training are an advantage. Willing to travel for customer support and field assignments. (PLUS)